We improve the interactions between organisations and their audiences.

A selection of our work

Work

Virgin Media user guides

Client: Virgin Media
Disciplines: Customer experience

Delivering a great customer experience during the self install journey.


Our thoughts

Is your expertise getting in the way of customer engagement?

They say it takes 10,000 hours to become an expert. Whether you claim that title or not what is undeniable is that after 10,000 hours on any...

Bad news: your may never get the praise your great experiences deserve

Human beings are story tellers. Conditioned to identify and share stories that prevent risk...

Beyond the win: accessing the long-term benefits of CX

The profile of Customer Experience has risen rapidly over the past couple of years, it is now accepted business wisdom that good CX provides...