We improve the interactions between organisations and their audiences.

A selection of our work

Work

Virgin Media user guides

Client: Virgin Media
Disciplines: Customer experience

Delivering a great customer experience during the self install journey.


Our thoughts

Customer experience: The devil is in the (neglected) detail

If you’re ever looking for an example of how failing to put the user needs at the heart of technology based communication can cause unnece...

Is your expertise getting in the way of customer engagement?

They say it takes 10,000 hours to become an expert. Whether you claim that title or not what is undeniable is that after 10,000 hours on any...

Maximum effort: Why CMO’s should up the focus on internal comms

You’ve identified a problem, you know the solution you’d like and now you just need you...