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Customer experience is the key battleground for modern businesses.

We help our clients in the technology sector deliver great experiences to their customers, experiences that help them stand out against the competition and win new business. Companies like Bluefin solutions.

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Experience is the only truly durable competitive advantage.

Organisations like Cambridge University Press know that delivering the right experience to their customers is what has kept them at the forefront of publishing for 400 years.

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Customer experience is more than a single touchpoint.

The customer journey extends through the full life of their engagement with a brand. We help clients like M3 deliver great experiences across the entire customer journey.

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Great experiences begin and end with great teams.

Companies like Google know that great customer experience start internally, we support them creating experiences for their team that have impact far beyond the company offices.

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Our clients


Our work

Pass It On

Client: Google
Disciplines: Internal comms

Great internal comms deliver great results, like this desk drop for Google.

Bluefin marketing support

Client: Bluefin
Disciplines: B2B Marketing

We ensure this leading SAP integrator makes an impact in their highly competitive market.

M3_case study

M3 product launch

Client: M3
Disciplines: Product launch

A new brand and full suite of marketing comms for the innovative M3 products.


What our clients say

“Make it Clear did a fantastic job in helping us take Recommendable from an idea to a fully realised online service. The Make it Clear team provided support and insight on research and strategy development and kept us focussed as we moved through the design and development processes. They became an essential part of our team, professional, expert and a pleasure to work with, the quality of our service is defined by the user experience they created for us.”


Tom Perry
Founder
recommendable.com

“Jay and Sarah became an extension of our project team, but remained detached enough to bring critical objectivity and focus to discussions. They always presented themselves professionally and were trusted as experts; their word carrying much weight with stakeholders. We’re delighted with the outcome and continue to work with Make It Clear both on this project and others.


Vicky Drummond
Head of Web
Cambridge University Press

“Our collaborations with Make it Clear are always positive. Our clients respond really well to their professionalism and enthusiasm, they add a high quality user experience dimension to our technical solutions, something we have found can have a big impact on the perceived value and long term success of projects. Their experience makes it easy for us to integrate them with our team and their process delivers consistently high quality outputs.”


Giovanni Azzara
Head of International Business Development
Netcom Group

Our thoughts

Disagreeing with Elon Musk

Disagreeing with a billionaire visionary genius

I heart Elon Musk. I really do. His focus, the things he has done, his approach, the things...

It really isn’t PowerPoint’s fault

Presentations suck? Let’s be honest, your presentation software is not the problem.

Give process a second chance

Try as we might to make it sound compelling and use our most energetic jazz hands, we’re a...