We improve the interactions between organisations and their audiences.

A selection of our work

Work

Virgin Media user guides

Client: Virgin Media
Disciplines: Customer experience

Delivering a clarity and reducing confusion during the self install journey.


Our thoughts

Customer_touchpoints

What are customer touchpoints?

A customer touchpoint is created every time your customer or audience interacts with your brand or service. ...

IBM — Smart Ideas for Smarter Cities

Let me just start with the fact that this piece was supposed to be about business to business marketing in technology, but after looking onl...

Beyond the win: accessing the long-term benefits of CX

The profile of Customer Experience has risen rapidly over the past couple of years, it is now accepted business wisdom that good CX provides...