We improve the interactions between organisations and their audiences.

A selection of our work

Work

Virgin Media user guides

Client: Virgin Media
Disciplines: Customer experience

Delivering a clarity and reducing confusion during the self install journey.


Our thoughts

Assessing the Customer Experience ‘maturity’ of organisations

CX continues to dominate business media with a corresponding increase in the levels of awareness, knowledge and insight amongst individuals ...

Assessing Customer Experience

Assessing customer experience is simple

We do a lot of consultancy on customer experience across a range of intera...

Kerning my itch

At 8:10 I’m making my way from London Bridge to Old Street and it’s  a tedious undertak...