We improve the interactions between organisations and their audiences.

A selection of our work

Work

Virgin Media user guides

Client: Virgin Media
Disciplines: Customer experience

Delivering a great customer experience during the self install journey.


Our thoughts

Assessing Customer Experience

Assessing customer experience is simple

We do a lot of consultancy on customer experience across a range of intera...

Beyond the win: accessing the long-term benefits of CX

The profile of Customer Experience has risen rapidly over the past couple of years, it is now accepted business wisdom that good CX provides...

Is your expertise getting in the way of customer engagement?

They say it takes 10,000 hours to become an expert. Whether you claim that title or not what is undeniable is that after 10,000 hours on any...