Show all disciplines B2B Marketing Branding Content Marketing Customer Experience Design Design thinking Digital Internal Communications Process Strategy User Experience Show all authors Sarah Edwards Jay Nicholl Oscar Vera Matt Niblock Rick Harrison Ben Pawson Arya Alatsas Chiara Marchiori Noor Hasan What are customer touchpoints? A customer touchpoint is created every time your customer or audience interacts with your brand or service. ... Sarah EdwardsJanuary 13 Related work Google Pass it On Client: Google Disciplines: Internal comms Great internal comms deliver great results, like this desk drop for Google. M3 product launch Client: M3 Disciplines: Product launch A new brand and full suite of marketing comms for the innovative M3 products. Mentoring Campaign Client: Free2B Alliance Disciplines: Brand clarification Raising awareness of a new LGBTQ+ mentoring service in London.