Thoughts Show all disciplines B2B Marketing Branding Content Marketing Customer Experience Design Design thinking Digital Internal Communications Killer Feature Process Strategy User Experience Show all authors Make it Clear Sarah Edwards Jay Nicholl Oscar Vera Matt Niblock Rick Harrison Ben Pawson Arya Alatsas Chiara Marchiori Noor Hasan What are customer touchpoints? A customer touchpoint is created every time your customer or audience interacts with your brand or service. ... Sarah EdwardsJanuary 13 Related work Marketing support Client: Bluefin Disciplines: B2B Marketing We ensure this leading SAP integrator makes an impact in their highly competitive market. Brand refresh Client: Scrumqueens Disciplines: Brand clarification Refreshing the online home of women’s rugby with a new identity, campaign and website. Internet of Things platform Client: Iotic Labs Disciplines: User interface design Interface design, created with Iotic Labs for their innovative Internet of Things platform.