Thoughts Show all disciplines B2B Marketing Branding Content Marketing Customer Experience Design Design thinking Digital Internal Communications Killer Feature Process Strategy User Experience Show all authors Sarah Edwards Jay Nicholl Oscar Vera Stuart Simpson Rick Harrison Ben Pawson Arya Alatsas Chiara Marchiori Noor Hasan Rebecca Martin What are customer touchpoints? A customer touchpoint is created every time your customer or audience interacts with your brand or service. ... Sarah EdwardsJanuary 13 Related work Scout Adventures Client: Scout Adventures Disciplines: User interface design A complete re-structure and re-design for the Scout Association’s activity centres. Cyber Security Escape Room Client: Thales Disciplines: Event campaign Driving awareness with an innovative event presence. ‘LGTBQ+ Inclusive’ mark Client: Free2B Alliance Disciplines: Marketing communication Helping organisations to communicate that they are LGBTQ+ inclusive.