Can processes hinder development?

Companies around the globe tend to introduce processes as part of measuring performance. Some would say, it is a good thing, helps measure team KPIs, and creates a more structured way of working. Others would argue that it can take the focus away from what needs to be achieved.
My take on this depends on the nature of the business. As a production manager of a successful design consultancy, my job is making sure projects are delivered on time and within budget and most importantly, executed to a high standard.

It can be frustrating when processes are put in place without much thought or proper planning. They can be misinterpreted as a lack of trust in team members, lowering morale and creating unnecessary work if not implemented properly. All of which ultimately has an impact on productivity, time utilisation and the quality of work produced.

It is important that managers/directors take a step back and look at how their teams are performing, the way work is produced, the way they behave and their attitudes before implementing changes that add little or no value to their work. As leaders we need to make sure processes are not affecting the business’ ultimate goal — producing great work that delivers results for our clients.

Processes can be effective if they are simple and carefully thought out before being implemented so they make the company more efficient and are beneficial to the business.

In this case, less is certainly more!

process


Oscar Vera

Production Manager


Assessing Customer Experience

Assessing customer experience is simple

We do a lot of consultancy on customer experience across a range of intera...

Quality of information = quality of experience

Experiences are judged by people in how well it met, failed or exceeded their expectations....

Maximum effort: Why CMO’s should up the focus on internal comms

You’ve identified a problem, you know the solution you’d like and now you just need you...